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Troubleshooting

Common Issues​

First Steps​

  • Replicate with other modules disabled. (Please try disabling them - the "Find the Culprit" module can help turn these on and off for you). Other modules can interact in very unexpected ways, yes even ones that seem completely unrelated.
  • If using the Foundry client, please try using a chrome based web browser.
  • Have you tried disabling any ad blockers in your browser?

Next Steps: Getting Discord Support​

There is a Support and Priority Support (for Patreon supporters) on the discord. This is the best place to get support.

Before you request support please gather the following information, it will help narrow down the issue and allow it to be reproduced.

  • Foundry Version (e.g. 12 build 331)

  • System Version (e.g. D&D 4.0.3)

  • Module Version (e.g. ddb-importer v6.0.11)

  • Results of running with no other modules (see first steps above).

  • Try in a brand new world, with just DDB Importer enabled.

  • Get screenshots of the error message, and also the developer console message (Press the F12 function key/CTRL+Shift+ I to open the console, select Console and screen shot the error message.)

  • A good description of the problem and the impact to you/your game.

  • Run the importer till it halts or gets an error. Open the Help section of the importer or muncher and open the DDB Importer Debug tool, download a debug file and upload it with your issue on Discord.

Importing a character?

  • Include a DDB character link that is publicly accessible.
  • Try a new actor in the world (with other modules disabled).